The school prides itself in maintaining good relations with its students. It is our goal that you, our current or former student, be completely satisfied with our school, but we recognize that good faith differences of opinion can occur. Recognizing that each student is a unique individual with different needs, concerns, and perceptions, it is the policy of this school to attempt to meet students’ needs and concerns if the School is reasonably able to do so. To resolve disputes quickly, fairly, and in good faith the school has developed this Dispute Resolution Procedure. By enrolling, students agree to follow each step-in good faith. If you have any questions about these procedures contact the President.
- DISPUTE * - If a dispute or concern arises, we suggest that you, the student, and school instructor or the official involved, should both attempt to settle the matter informally between the two of you. That’s really the best resolution to any kind of dispute.
- GRIEVANCE * - If the dispute is not informally resolved at Step A above, you must file a written complaint using the term “Grievance” with the President describing the dispute in detail and the requested solution. A written response and proposed resolution will be provided to you by the school.
- MEDIATION * - If you are not satisfied with the school’s response at Step B above, you must make a written request for “mediation”. If you fail to file a written request for mediation within one (1) year of the school’s response and proposed resolution and you will be legally barred from filing a lawsuit. The school will pay any administrative fees and mediator fees and shall select a Mediator/Mediation organization, which may include, but not limited to: (a) an American Arbitration Association member; (b) a retired state judge; or (c) an attorney with mediation experience and/or State Bar sponsored training in mediation. The School may waive mediation, in which case either party may request arbitration.
- ARBITRATION * - If you are still not satisfied, you are required to arbitrate the dispute. See the school arbitration agreement for details on your obligation to arbitrate.
* These procedures are optional for and do not apply to (1) borrower defense claims filed by Title IV borrowers under 34 CFR Part 685, Subpart D; provided that, arbitration may be required if the prohibition against arbitration contained in such regulation is repealed or otherwise legally invalidated; (2) complaints covered by NC-SARA policy.
Students with concerns/complaints may also use the following procedures:
*Students may also file complaints with the Accrediting Bureau of Health Education Schools, 6116 Executive Blvd, Suite 730, North Bethesda, MD 20852, Phone (301) 291-7550, https://abhes.org/complaint-process/ and, or
*Students may also file complaints with the Pennsylvania State Board of Private Licensed Schools, 607 South Drive, Floor 3E, Harrisburg, PA 17120 or other government agencies.
*Students taking online courses have the right to file a complaint with the distance educational national oversight body known as the National Council for State Authorization Reciprocity Agreements (NC-SARA), https://nc-sara.org/student-complaints.
*These procedures are subject to local controlling law (and for students receiving Title IV federal financial aid, USDOE regulation) and are not enforceable to the extent limited/prohibited by applicable law and do not include sexual harassment claims.